When tickets are not in our possession at the time of purchase (advance order), we cannot guarantee a specific seat location. The listed section and row sets the minimum standard for the tickets you will receive. Placing an advance order with Big Red Tickets is similar to the customer experience with a hotel or rental car company. Customers place reservations for a certain class of room or car; however, those customers may be upgraded to a higher class of room or car when they show up. Upgraded tickets are a unique service that Big Red Tickets provides to our clients, and the possibility of free upgraded seats should be seen as one of the advantages to placing the advance order with us.
For every Advance Order (tickets not in our possession) we take, Big Red Tickets promises that we will make substantial efforts to ensure that our clients receive tickets in time for the event. We are so confident in our ability to deliver you the tickets as described, or comparable or better tickets, that we will provide a 200% money back refund guarantee should we fail to deliver tickets in time for the event. For the purposes of the our 200% guarantee, "delivery" means tendering them to FedEx for delivery to your billing address, or making them available for pick up at our will call location on the day of the event.